Privacy Policy

Senandung Tempo ("we", "us", "our") is committed to handling personal data with care and transparency. This policy explains what information we collect when you interact with our website at https://senandu.cyou, how we use it, and the rights you hold in relation to that data.

We operate under the Personal Data Protection Act 2010 (PDPA) of Malaysia. Our registered place of business is 44 Jalan Tengah, Damansara Heights, 50490 Kuala Lumpur, Malaysia.

For any questions about this policy or how we handle your data, please contact us at [email protected].

We collect personal data in the following ways:

Through enquiry forms: When you submit an enquiry via our website, we collect your name, email address, and optionally your phone number and a description of your watch or service interest.

Through cookies and analytics: We use cookies to understand how visitors use our site. This may include pages visited, time on site, and general geographic region. See Section 5 for full cookie details.

Legal basis for processing: We process your data on the basis of your consent (for cookies and marketing) and legitimate interest (for responding to enquiries and managing service relationships).

Retention: Enquiry data is retained for up to 24 months. Watch service records (for clients who proceed with a service) are retained for up to 7 years for business record purposes. Analytics data is retained per the terms of the analytics provider.

Personal data collected through our website is used for the following purposes:

• Responding to enquiries about our watch repair services
• Communicating service updates, intake information, and collection arrangements
• Understanding how our website is used, to improve its content and structure
• Meeting legal and record-keeping obligations

We do not sell, rent, or share your personal data with third parties for their own marketing purposes. We may share data with service providers who assist us in operating this website (such as hosting or analytics providers), under data processing agreements that restrict their use of that data.

We do not send unsolicited marketing communications. If you receive a communication from us, it is in direct response to an enquiry or as part of an active service relationship.

We take reasonable technical and organisational measures to protect personal data against loss, unauthorised access, and disclosure. These include:

• HTTPS encryption on all website pages
• Access to stored enquiry and service data restricted to workshop staff only
• Third-party providers selected for their adherence to data protection standards
• Regular review of data handling practices

In the event of a data breach affecting your personal data, we will notify affected individuals and the relevant authority as required under Malaysian law.

Our website uses cookies to function correctly and to understand visitor behaviour. Cookie types include:

• Essential cookies: Required for basic website functionality. Cannot be disabled.
• Analytics cookies: Help us understand how pages are used. These are optional and only set with your consent.
• Preference cookies: Remember settings you have chosen. Optional.

You can manage your cookie preferences at any time via our Cookie Policy page.

Under the Malaysian Personal Data Protection Act 2010, you have the following rights in relation to personal data we hold about you:

• Right of access: You may request a copy of the personal data we hold about you.
• Right to correction: You may request that inaccurate data be corrected.
• Right to withdraw consent: Where processing is based on consent, you may withdraw it at any time.
• Right to limit processing: You may ask us to restrict how we use your data in certain circumstances.
• Right to lodge a complaint: You may contact the Department of Personal Data Protection Malaysia (JPDP) if you believe your rights have not been respected.

To exercise any of these rights, please contact us at [email protected]. We will respond within 21 days of receiving a valid request.